Privacy Policy

We collect information you voluntarily provide when using our services, including:

• Personal identifiers: name, email address, phone number, date of birth
• Health-related information: medical history, weight, medications, treatment preferences
• Payment information: processed securely via Stripe (we do not store card numbers)
• Travel information: destination, arrival date, hotel/accommodation
• Usage data: IP address, browser type, pages visited, referral source

We use the information we collect to:

• Coordinate your GLP-1 therapy appointment and physician consultation
• Process payments and issue official prescriptions
• Send appointment confirmations, pre-treatment instructions, and follow-up communications via email and SMS
• Improve our services, website experience, and marketing communications
• Comply with applicable legal obligations

Axis Rx handles health-related information in compliance with applicable U.S. and Mexican privacy laws. Any health information you provide is used solely to facilitate your medical consultation and treatment coordination. We do not sell, rent, or share your health information with third parties for commercial purposes.

Our medical coordinators and physician partners operate under strict confidentiality obligations. Electronic health data is transmitted using 256-bit SSL encryption.

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Strictly Necessary: Essential for site operation, authentication, and security.
• Analytics (Google Analytics): Helps us understand how visitors use our site. You may opt out via cookie preferences.
• Marketing (Meta Pixel): Used to measure ad effectiveness and deliver relevant content. You may opt out via cookie preferences.

You can manage your cookie preferences at any time using our cookie banner.

We do not sell your personal information. We may share your information with:

• Licensed physicians and medical coordinators in Cancun and Tijuana — for treatment delivery
• Stripe Inc. — for secure payment processing
• Brevo — for transactional email and SMS communications
• Law enforcement or government authorities — when required by law

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically no longer than 7 years for medical records in compliance with applicable regulations. You may request deletion of your data by contacting us at concierge@axis-rx.com, subject to legal retention requirements.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at concierge@axis-rx.com.

We implement industry-standard security measures including 256-bit SSL encryption, secure data storage, and restricted access controls to protect your personal information from unauthorized access, disclosure, or loss.

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects when changes were last made. Continued use of our services after changes constitutes acceptance of the revised policy.

Axis Rx LLC
5718 Westheimer Rd, Suite 1000
Houston, TX 77057
Email: concierge@axis-rx.com